focuses on the design, delivery and support of IT infrastructure
management solutions and services. We recognize that expertise
is a prerequisite but real life experience is the
differentiator. Our consultants have therefore a wealth of
knowledge across the broad spectrum of IT service management,
bringing experience from many blue chip organizations in
banking, telecommunication, retail and law.
worked across many different vertical markets, Dana understands
the intricate complexities of IT infrastructure management and
has the expertise to deliver the necessary solutions and
resourcing models to make the difference.
service delivery business model falls into three distinct
categories including Solution Delivery, Consulting and
understand our customer’s aims and specific requirements, we
perform a comprehensive scoping exercise at the onset of each
project. This exercise will identify the project deliverables
and timescales and will document the roles and responsibilities
for both Annex Solutions as well as our customer.
Initiation is the starting point of each project and brings
together all the key people within the project. At this stage
the high level documentation of the project is reviewed and we
ensure the key objectives of the project remain valid. The
project team is formally introduced at this point.
our detailed ITIL knowledge and practical experience of our
previous implementations to define and document our customer’s
exact requirements from a Maximo deployment. This approach
reduces the overall implementation timescales, whilst ultimately
ensuring the solution precisely fits the customer’s business
Planning and Design
recognise the success of the project is dependent on the
involvement of the organisation sponsors throughout the
implementation lifecycle. This is achieved by the planning and
design phase, defining the organisation's specific functional
and data requirements through a series of process based
workshops. The workshops use the core service management
processes, including Incident, Problem, Change, Asset and
Configuration Management to identify the existing requirements
and highlight operational enhancements that could be achieved by
utilising Maximo functionality.
deployment stage takes the decisions made in the planning and
design phase and translates them into your Maximo solution. The
deployment cycle will involve configuration and data migration
before the functionality is tested by our customer against
predefined acceptance criteria. The planning and partnership
approach to defining the customers requirements ensure that the
system truly reflects our customer’s needs. We will subsequently
work closely with the customer project team to transition the
system over to the production support teams.
continues its partnership approach to the implementation by
being present on the organization's Go-Live Day, so as to ensure
that any queries or support is available at the customer's site.
completion of the project is formally reviewed at this stage,
with the key project issues and successes highlighted and
actioned. The implementation is subsequently signed off.